Who we sell to

Cellular Routers Direct, LLC sells to businesses that resell, install or deploy cellular hardware: resellers, VARs, system integrators, MSPs, wireless dealers and agents, OEMs and carrier partners. We do not sell to end users. Every account is approved by hand and needs a registered US business, a business email on the company's domain and a valid resale certificate for the ship-to state.

Pricing and quotes

• Dealer pricing is shown in the private wholesale area by model and quantity band and is confidential to your company.
• A quote is a formal estimate, valid for 30 days unless it says otherwise. Prices exclude shipping and any applicable tax.
• Dealer price changes are announced to dealers at least 30 days before they take effect. Open quotes keep their quoted price through the quote's validity date.
• Deal registration: when you tell us about a named end customer opportunity, we record it and do not quote another dealer on that same end customer for 90 days. [Program details to follow on the Programs page.]

Payment and credit

Account stage	Terms
New dealer	Prepaid by card, ACH or wire against the invoice before the order ships.
Approved credit	Net 30 from invoice date after a credit application is approved. We reply to credit applications within 3 business days. Limits are reviewed quarterly.
Late payment	1.5% per month on balances past due. Two invoices past 45 days return the account to prepaid.
Tax	No sales tax is charged on orders covered by a valid resale certificate on file for the ship-to state. Orders without one are taxed where required.

Orders and shipping

• Hardware ships from the manufacturer's US warehouse to you or, on request, directly to your customer's site with no manufacturer pricing enclosed.
• Orders confirmed by [cutoff time] on a business day ship the same or next business day, subject to stock. Lead times for backordered items are stated on the quote.
• Shipping is billed at cost on the invoice. Risk of loss passes on delivery to the carrier. Report visible transit damage to us within 2 business days of delivery.
• Minimum order: none for stocked models. Quantity price bands apply as shown in the wholesale area.

Returns

• Unopened hardware in original packaging may be returned within 30 days of the ship date with a return authorization number from us.
• A 20% restocking fee applies, or we issue 100% of the merchandise value as store credit instead. Shipping charges are not refunded and you pay return freight.
• Opened, installed or activated hardware is not returnable except under the RMA policy below.
• Refused shipments are treated as returns and may be charged the restocking fee plus both freight legs.

Warranty and RMA policy

Warranty

Franklin Access JEXtream hardware carries a one-year manufacturer warranty from the date of sale against defects in materials and workmanship. The warranty does not cover physical damage, liquid damage, misuse, modification or failures caused by third-party firmware or accessories. Warranty service is provided by the manufacturer; we handle the RMA for you.

Dead on arrival

A unit that fails out of the box is reported to us within 15 days of delivery. We ship a replacement within 2 business days of receiving the defective unit back, subject to stock, and pay the return freight on the defective unit.

In-warranty RMA

1. Open a caseEmail sales@cellularroutersdirect.com with the model, serial number or IMEI, carrier, firmware version and a description of the fault. We reply within 1 business day.
2. TroubleshootWe work the fault with your technician first. Most reported failures are configuration or SIM provisioning, and those are fixed on the spot.
3. RMA numberIf the unit needs service, we issue an RMA number within 5 business days and tell you where to ship. The unit must arrive within 30 days of the RMA date.
4. Repair or replaceThe manufacturer repairs or replaces the unit. You pay freight to the service center; return freight to you is covered. Units found to have no fault or out-of-warranty damage are returned at your cost or quoted for repair.

Out of warranty

Out-of-warranty repair is quoted case by case. Units sent without an RMA number are returned unopened.

Support

Dealers support their own end customers; we support the dealer. Our support commitments, hours and what Tier 1 and Tier 2 cover are on the Support page.

General

• Title to hardware passes on payment in full. Software, firmware and carrier services are governed by their own license and service terms.
• Our liability on any order is limited to the price paid for the affected hardware. We are not liable for indirect or consequential loss, including loss of connectivity.
• These terms are governed by the laws of the State of Arizona. Disputes are brought in the state or federal courts located in Coconino County, Arizona.
• JEXtream is a registered trademark of Franklin Access Corporation. Cellular Routers Direct, LLC is an independent reseller.

Questions about these terms: sales@cellularroutersdirect.com or (928) 543-2255.